Nomostar

Refund Policy

Subscription cancellations and refund requests for Nomostar

Introduction

Thank you for choosing Nomostar. At Superace Technology Co., Ltd. ("Superace," "we," "us," or "our"), we are committed to delivering a high-quality document scanning and management experience. This Refund Policy outlines the terms and conditions governing subscription cancellations and refund requests for Nomostar.

Nomostar is distributed exclusively through the Apple App Store and Google Play Store. As such, all subscription management, billing, and refund processes are subject to the respective policies and procedures of these platforms. By subscribing to Nomostar, you acknowledge and agree that refund eligibility and processing are governed by the terms of the platform through which you made your purchase.

1. Try Before You Buy

We encourage all users to explore Nomostar's features through our free version before making a purchase decision. The free version provides access to core functionalities, allowing you to evaluate whether Nomostar meets your needs prior to subscribing to our premium services.

2. Subscription Cancellation

2.1 Cancellation Rights

You may cancel your Nomostar subscription at any time. To avoid being charged for the next billing cycle, you must cancel your subscription at least twenty-four (24) hours prior to the expiration of the current billing period.

Upon cancellation, your access to premium features will remain active until the end of the current billing period. Following the expiration of this period, your account will automatically revert to the free version of Nomostar, and you will retain access only to the features available in the free tier.

2.2 Important Notice

Please be advised that simply deleting or uninstalling the Nomostar application from your device does NOT constitute cancellation of your subscription or termination of recurring billing charges. To stop future charges, you must actively cancel your subscription through the appropriate platform in accordance with the procedures set forth below.

3. How to Cancel Your Subscription

Subscription management, including cancellation, must be conducted through the platform where the original purchase was made. Please follow the instructions provided by the respective app store:

3.1 For iOS Users (Apple App Store)

To cancel your subscription purchased through the Apple App Store:

  1. On your iPhone or iPad, navigate to Settings > [Your Name] > Subscriptions;
  2. Locate and select your Nomostar subscription;
  3. Tap "Cancel Subscription" and follow the on-screen instructions.

Alternatively, you may manage your subscriptions through the App Store application or by visiting Apple's official support resources at https://support.apple.com/en-us/118428.

3.2 For Android Users (Google Play Store)

To cancel your subscription purchased through the Google Play Store:

  1. Open the Google Play Store application on your device;
  2. Tap your profile icon and select "Payments and subscriptions";
  3. Select "Subscriptions" and locate your Nomostar subscription;
  4. Tap "Cancel subscription" and follow the on-screen instructions.

Alternatively, you may manage your subscriptions by visiting https://play.google.com/store/account/subscriptions.

4. Refund Requests

4.1 Platform-Handled Refunds

All refund requests for Nomostar subscriptions are processed exclusively by the platform through which the purchase was made. Superace does not have the ability to process refunds directly for purchases made through the Apple App Store or Google Play Store.

4.2 Apple App Store Refunds

For purchases made through the Apple App Store, refund requests must be submitted directly to Apple. Apple evaluates refund requests on a case-by-case basis in accordance with their own policies and procedures.

To request a refund from Apple:

  1. Visit https://reportaproblem.apple.com;
  2. Sign in with your Apple ID;
  3. Locate your Nomostar purchase and select "Report a Problem";
  4. Follow the prompts to submit your refund request.

For additional assistance, please refer to Apple's official support documentation at https://support.apple.com/en-us/118223.

4.3 Google Play Store Refunds

For purchases made through the Google Play Store, refund requests are subject to Google Play's refund policies. Google Play may offer refunds within a specified period following purchase, depending on your location and the circumstances of the request.

To request a refund from Google Play:

  1. Visit https://play.google.com/store/account/orderhistory;
  2. Sign in with your Google account;
  3. Locate your Nomostar purchase and select "Report a problem";
  4. Follow the prompts to submit your refund request.

For additional assistance, please refer to Google Play's official help center at https://support.google.com/googleplay/answer/2479637.

5. Eligibility and Considerations

Refund eligibility is determined solely by the respective platform (Apple or Google Play) based on their policies, which may vary depending on:

  • The time elapsed since the original purchase;
  • Your jurisdiction and applicable consumer protection laws;
  • The specific circumstances surrounding your refund request;
  • Your purchase and refund history.

We recommend reviewing the refund policies of the Apple App Store or Google Play Store, as applicable, prior to making a purchase.

6. Technical Support

If you are experiencing technical difficulties with Nomostar and are considering requesting a refund for this reason, we encourage you to contact our support team first. Many issues can be resolved through troubleshooting, and we are committed to ensuring you have a positive experience with our application.

Our support team can be reached at support@superace.com. Please provide a detailed description of the issue you are experiencing, including your device model, operating system version, and any error messages you have encountered.

7. Policy Updates

Superace reserves the right to modify or update this Refund Policy at any time to reflect changes in platform policies, applicable laws, or our business practices. Any changes will be posted on this page. Your continued use of Nomostar following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions regarding this Refund Policy or require assistance with Nomostar, please contact us at:

Superace Technology Co., Ltd.
Email: support@superace.com

We strive to respond to all inquiries in a timely manner.